Refund Policy

Last updated: March 2023

1. Overview

At Al Buraq Cargo Delivery Services - Sole LLC, we strive to provide the highest quality delivery and logistics services. This refund policy outlines the circumstances under which refunds may be issued and the process for requesting them.

2. Service Cancellation

You may cancel your service request under the following conditions:

• Before the pickup has been initiated
• Due to circumstances beyond our control (weather, natural disasters)
• If we are unable to fulfill your request due to operational issues
• Within 24 hours of booking for scheduled deliveries

3. Refund Eligibility

Refunds may be issued in the following situations:

• Service Not Provided: If we fail to provide the service as agreed
• Significant Delay: Delays exceeding 48 hours from the promised delivery time
• Damaged Goods: Items damaged during transit due to our negligence
• Wrong Delivery: Delivery to incorrect address due to our error
• Service Cancellation: Cancellation within the allowed timeframe

4. Non-Refundable Services

The following services are non-refundable:

• Services already completed successfully
• Express delivery fees
• Insurance premiums
• Storage fees for held items
• Administrative fees

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service within 7 days of the service date
2. Provide your order number and detailed explanation of the issue
3. Submit any supporting documentation (photos, receipts, etc.)
4. Allow 3-5 business days for review
5. Receive notification of approval or denial
6. If approved, refund will be processed within 5-10 business days

6. Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit cards: 5-10 business days
• Bank transfers: 3-7 business days
• Digital payments: 1-3 business days
• Cash payments: Store credit or bank transfer

7. Partial Refunds

Partial refunds may be issued for:

• Partial delivery completion
• Service modifications
• Discounts applied after payment
• Overcharges or billing errors

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our management team
• Provide additional evidence or documentation
• Escalate to our customer relations department
• Seek mediation through consumer protection authorities

9. Contact Information

For refund requests or questions about this policy, contact us: