Terms & Conditions
Please read these terms carefully before using our services
Last updated: March 2023
1. Acceptance of Terms
By accessing and using Al Buraq Cargo Delivery Services - Sole LLC, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Al Buraq Cargo Delivery Services - Sole LLC provides logistics and delivery services including:
- Last-mile delivery services
- Supply chain management
- Leasing solutions
- Storage facilities
- Temperature-controlled delivery
3. User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information
- Comply with all applicable laws and regulations
- Not use our services for illegal purposes
- Pay all fees and charges in a timely manner
- Maintain the security of your account
4. Payment Terms
Payment for services must be made in advance or as agreed upon in writing. We accept various payment methods including:
- Credit and debit cards
- Bank transfers
- Cash on delivery (where applicable)
- Digital payment platforms
5. Delivery Terms
Delivery times are estimates and may vary based on:
- Distance and location
- Weather conditions
- Traffic conditions
- Package size and weight
- Service level selected
6. Liability and Insurance
Our liability is limited to the actual value of the goods or the cost of repair, whichever is less. We recommend obtaining additional insurance for high-value items.
7. Prohibited Items
The following items are prohibited from our services:
- Illegal substances or contraband
- Hazardous materials
- Perishable items (unless temperature-controlled)
- Fragile items without proper packaging
- Items exceeding size or weight limits
8. Intellectual Property
All content on our website and materials are owned by Alburaq Cargo LLC and are protected by copyright and other intellectual property laws.
9. Termination
We reserve the right to terminate or suspend access to our services immediately, without prior notice, for any reason whatsoever.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of the United Arab Emirates.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
12. Contact Information
For questions about these Terms & Conditions, please contact us:
Email: contact@alburaqcargo.com
Address: Al Salam Tower, 10th Floor Office R10, Abu Dhabi